FREQUENTLY ASKED QUESTIONS
Selling via Auction
How it works?
Create your ad completely free. Fill in the details and upload pictures of your car. Enter your reservation price, which is the lowest price you are willing to accept for selling it. The reservation price needs to be realistic according to market prices, depending on whether you want to sell to a private individual or a car dealer.
When the bidding reaches your reservation price, you enter into an agreement with the bidder that they will buy your car. Submit the ad and our expert team will review it to ensure it follows our guidelines. If the ad needs adjustments, our support team will get back to you.
If the ad is approved immediately, your car will be published within 60 minutes. Super easy and super convenient, completely free!
Would you like a guaranteed price for your car?
A guaranteed price from Carstop means that Carstop will buy your car at the guaranteed price. This is a very popular option for private individuals, dealers, and leasing companies alike.
If your auction does not reach your specified reserve price and the car is not sold, you can use your guaranteed price to sell the car.
If you choose not to sell the car at the guaranteed price we have offered you, there is no cost.
Contact our support team via email, and they will provide you with a guaranteed price for your car in case it does not sell at the car auction.
Does it cost anything to sell?
At Carstop, it is completely free to create your ad and sell your car. Now you are probably wondering how Carstop makes money?
Carstop charges a fixed purchase fee of 2% of the end amount excluding VAT for each car sold at the car auction.
What is meant by reservation price?
When your car has reached the reserve price that you set when you created the ad, you as the seller enter into an agreement with the buyer that the car will be sold at the lowest price. If your car does not reach the reserve price, we recommend that you lower the reserve price so that the car is sold below market price.
Where is my car displayed?
Carstop exposes your car using AI on social platforms, Google, Display, Blocket, Tradera and to our car dealer network. By using AI, a better customer group is reached who are inclined to buy and are looking for just the kind of car you advertise at our car auction.
Guidelines for avoiding price deductions during pickup and inspection
The car is in a damage-free condition and includes complete summer (3mm) and winter wheels (4mm) unless otherwise agreed.
* The car has undergone any service according to the manufacturer’s recommendations.
* The car is in a damage-free condition. For example, there is no damage to the exterior, interior, dashboard or rims.
* The car has complete summer wheels (tires and rims) with at least 3 mm tread depth.
* The car has complete winter wheels (tires and rims) with at least 4 mm tread depth. If studless winter tires are used, they must be approved and marked with the 3PMSF symbol.
If your car deviates from the guidelines, it is extremely important that you include this in your advertisement so that the buyer calculates any costs when they bid on your car.
If you have included this in your advertisement, the buyer cannot make deductions when the car is inspected and collected.
What kind of car can I publish?
Carstop focuses on electric cars and plug-in hybrids, but regular cars with fossil fuels are also published.
Why should I choose Carstop?
Carstop is the new generation marketplace when you want to sell your car. By choosing Carstop when you want to sell your car, you usually get better pay than choosing other channels such as KVD, Bilia Outlet, Blocket, Wayke och Tradera.
With Carstop’s low purchase fee of 2% of the end amount compared to our competitors, you get better pay for your car.
Can Carstop take care of the entire sales process?
With the Carstop Fullservice service, Carstop handles the entire sales process, including picking up your car at your home.
We offer pickup, parking, inspection, publishing, contract management, redemption of credits (residual debts) and changes of ownership.
This optional package costs 4900 SEK including VAT and will be Paid after the car is sold.
Contact our support and they will help you further.
What do I do with my remaining debt on my car?
If you have a residual debt on your car, the buyer will usually pay the residual debt to the finance company and any excess to your account.
As a car dealer, can I sell to private individuals via Carstop?
Yes, as a car dealer you can sell to private individuals via Carstop.
Can we, as car dealers, sell trade-in cars to private individuals via Carstop?
Yes, as a car dealer you can sell your trade-in cars directly to private individuals via Carstop.
In order to be able to sell your trade-in cars to private individuals, a complete trade-in test of the car is required, where all possible errors are noted as comments in the protocol. If you use the internalcars test protocol, the test protocol must be completely complete.
By selling your trade-in cars to private individuals via Carstop, it naturally generates a higher final price and a better margin for you as a car dealer. The cost of using this service is 9900:- excluding VAT per car.
When the car is sold, the car is registered at Carstop and then on to the end customer. Carstop is responsible for the warranty according to the Consumer Purchase Act.
Can we as a leasing company sell to private individuals via Carstop and get better pay?
Yes, as a leasing company you can sell to private individuals via Carstop.
To sell your cars to private individuals via Carstop, Carstop must act as an intermediary in the transaction. The car is registered at Carstop and then transferred to the end customer. Selling to private individuals always generates a better final price.
Through this procedure, Carstop is responsible for any warranty matters according to the Consumer Purchase Act. The cost of this service is 4900:- excluding VAT. Contact support and they will help you further.
As a car dealer, can I be banned from Carstop?
Being banned from Carstop’s car auctions is extremely unusual. To be banned, for example, 9 out of 10 cars you publish are not sold to the highest bidder. Carstop reviews all ads before publication and if we see that the prices are too high, our support will engage in a dialogue with you.
Buying at Auction
How does it works?
1. Create an account
2. Place a bid on your favorite car
3. If you have the highest bid and the reserve price is met, you win the auction
4. Once the buyer’s fee is paid, you will receive an email with the seller’s information
5. You and the seller agree on the date and time for the car to be inspected, paid for, and picked up (The final payment is made directly to the seller after the inspection is approved by you)
Who and how to buy cars acution?
We allow bids from all potential buyers. All accounts created are reviewed by our staff to ensure a safe platform.
To bid on cars, you need to create an account. Fill in the information and create your account. Check that your invoice and delivery address are in your account.
Have you won an auction and need financing for the car?
All cars sold by dealers can be financed.
After the auction is completed and you have won, you contact the dealer and they will help you with the financing of the car.
Do you want a car expert to inspect the car and deliver it to your home?
With our partner Gire Mobility, you get the car inspected by a car expert and delivered to your home.
On-site, when the car is inspected at 180 points, a test report is created and sent both to you and to our expert team at Carstop.
If any questions arise regarding the test report that were not mentioned in the ad, you contact Carstop. Carstop then mediates with the seller of the car to find a fair price adjustment.
Payment for the car is made after the final price has been approved by both the seller and the buyer. A bank transfer is made to the seller’s account, with a receipt of payment sent to both the seller and Carstop.
Price example Stockholm-Gothenburg including inspection on site at the seller’s location: 5995 SEK including VAT. Fuel costs are additional.
If you wish to use this service, contact us at Carstop after you have won the bidding or used the “Buy Now” button so we can help you to book this service.
How much does it cost to buy a car?
Carstop has a low fixed purchase fee of 2% of the end amount SEK including VAT regardless of the price of the car.
Inspection, payment and collection
To make all transactions smooth, transparent and fast, the buyer handles everything from inspection, collection and payment.
Payment will be made by direct transfer on site after the car has been inspected. This is to ensure a safe environment for booth seller and buyer.
No down payments or advance payments will be accepted on our platform.
When do I need to pay buyer fee?
Regardless of the car’s price, Carstop has a low purchase fee of 2% of the end amount SEK excluding VAT. The fee is paid immediately upon winning the auction via card payment.
If you win the auction, you need to pay the buyer fee by card before we share the seller details.
All bids are binding once the seller has accepted the winning bid. It is not possible to cancel a bid and it is not possible to refuse the winning bidder the deal.
By creating an account and placing a bid on a car, you agree to our terms and conditions.
What is autobid?
By using the autobid function when you are bidding on a car, you enter your maximum bid and you automatically bid up to your maximum bid if another bidder bids on the same car.
How does “Buy Direct” work?
On some cars there is the option to buy the car directly without bidding. To buy the car directly click on the button and follow the purchase in the checkout.
Payment to the seller is made as usual on site at the seller’s after an approved inspection.
Buying a car from a private individual
When you buy a car as a private individual from a private individual, the Swedish Purchase Act (KöpL) applies.
Buying a car from a company (not a car dealer)
When you buy a car as a private individual or as a company from a company, the Swedish Purchase Act (KöpL) applies.
Buying a car from a car dealer
When you, as a private individual, buy a car from a car dealer, the Consumer Purchase Act applies (KKL)
When you as a company buy a car from a car dealer, the Swedish Sales Act applies (KöpL)
Cars sold by car dealerships come with a product declaration and have been inspected at a minimum of 177 checkpoints.
Create a Classifieds
How do I create a really good ad?
Selling your car online via auction is super easy. The buyer have usually done a digital check of your car before they bid on it. Different buyers have different requirements for what condition the car should be in when they bid on it.
Therefore, it is important to write down all possible damage and defects on the car so that there is no misunderstanding when the car is to be picked up. Carstop has put together a clear directive on what condition the car should be in when it is inspected, picked up and paid for.
If the car is not in the condition according to our directive, it is extremely important that you write and photograph it so that you include it in the advertisement you create. This way, the bidder cannot make deductions if it has been included in your ad.
When photographing your car, please follow our example image. By doing so, we maintain high quality across all listed cars.
When you upload your photos, they are processed by our AI image generator to ensure all images have a professional studio appearance.
We recommend 6-8 exterior photos and 2-4 interior photos. Don’t forget to include images of any paint scratches, dents, curb-damaged rims, excessive stone chips on the hood and front bumper, as well as any stone chips or cracks in the windshield.
To highlight minor damages or stone chips on the car, please point to them with a pen so bidders can clearly see the extent of the damage.
If you are as transparent as possible in your car description, you will receive better bids and no price reductions when the car is inspected on-site at your home.
Please make sure the car is washed and cleaned before you take photos to get the highest possible bids on your car.
What should I include in the description?
Your description should include anything buyers will need or want to know about the vehicle. Call out any notable elements of the specification, condition, or provenance of the vehicle that you feel will be of interest. Listing out the service history, dates and mileages is also very helpful to prospective buyers. Your vehicle must be ‘as described’ so please be as transparent as you can about any faults or damage.
How should I price my car?
Do your research and price the car realistically to encourage interest. Rather than aligning to speculative asking prices that are often not based in reality, take a look at sale prices for similar vehicles with comparable specification and mileage, and pay particular attention to recent sales, as market values can change quickly.
When you create your ad, you set a reserve price, which means it is the lowest price you want to sell the car for. If the bids do not reach your reserve price, we at Carstop will mediate between you and the buyer to try to reach a deal.
When you create your ad, you also have the option to make a really quick deal by entering a “Buy Now” price. If you set a really attractive “Buy Now” price, you can expect your car to be sold immediately.
Why do you have PINK on your site?
Carstop has chosen a PINK theme on various fields on our website. Carstop wants to be completely transparent in business. By choosing the color pink, we also choose to donate 100 SEK from each completed car auction to the Rosa Bandet.
Get in Touch with Support
Please feel free to contact us if you have any questions or concerns